Candid L.A.

FAQ

Updates

How can I be updated when items have been restocked or or when new items are available?

Send "UPDATE ME" to [email protected] and your email will be saved to our mailing list! You can also follow the Candid L.A. tumblr: www.candidla.us

Shipping

Where does this store ship from?

California, United States

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

Are tracking numbers/delivery confirmation available?

Yes! You'll be able to track your package and stay updated on its current location.
After you've made a purchase, a tracking number will be emailed to you once your package has been shipped.
To find out the current location of your package, enter the the tracking number in the link below:
https://tools.usps.com/go/TrackConfirmAction_input

How long will it take to receive my order?

Please allow up to 7 days for us to prepare your order to be shipped. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

Our responsibilities are to package your items in the condition stated in each item description, and ship your order to the shipping address that you have provided during checkout. We are no longer responsible for your order once it leaves our location. You are guaranteed a tracking number to remain updated with the location of your package. We are NOT responsible for packages that are lost or damaged while in transit because once shipped, your packages are now under the control of the United States Post Office. If you have an issue with your package once it has been shipped, please contact us immediately and we will try our best to resolve the problem. If your issue includes a package that is lost or damaged, please contact your local post office.

Payment

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Refunds And Exchanges

What is your exchange / return policy?

ALL ITEMS ARE FINAL SALE (NO REFUNDS, NO EXCHANGES). Please read the item descriptions very carefully, which include the "Condition" of every item. If a flaw (stain, tear, missing button, etc.) is present, it will be stated. We try our very best to spot any flaws on our used pieces and we only sell items that are have in exceptional condition and wearable. If we happen to overlook a flaw and fail to include it in the item description, this is an admonition informing all customers that any used item in our shop may have a small flaw. Refunds will ONLY be issued in the event of a significant flaw or if the garment is not wearable.

Sizing

How can I find my right size in high waisted shorts?

Here is a size equivalent chart: http://26.media.tumblr.com/tumblr_m19o1pwe4V1rs84uvo1_1280.png

FAQ